Shipping

Australia wide 

Standard 3-4 business days - $15.00 

Express 1-3 business days -  $25.00 

Free shipping over $125.00

New Zealand - Standard international $25.00 

International Shipping - we do not ship internationally please refer to https://wallaroohats.com/

Click and Collect - Free 

You will be notified via email when your order is ready.

Pick up is from 7/13 Enterprise Close West Gosford within 24 hours of ordering with the exception of weekends & public holidays. Collection times are Monday - Friday 10am-3pm. PLEASE NOTE: Your order will be held for 10 business days, then a refund will be issued.

We aim to have all orders shipped within 48 hours. Express post will leave the same business day if placed before 12pm (AEST).  Please note these times are estimated delivery times, processing delays due to public holidays, severe weather conditions, customs & courier transit errors are not within our control. Evoke Headwear cannot be held liable for delivery delays.

Returns

We want you to love your Evoke hat as much as we loved designing it. We offer a 30-day return period, meaning you have 30 days from the date you receive your item(s) to request a return.

If your item is faulty or damaged in transit, we will provide a return shipping label. In all other cases, the customer is responsible for return shipping costs. Please note, original shipping costs are non-refundable.

To be eligible for a refund, the item must be:
• Unworn and unused
• In the same condition as received
• With original tags attached
• In the original packaging
• Accompanied by proof of purchase (receipt or order number)

For your protection, we recommend using registered or trackable post, as Rigon Headwear cannot accept responsibility for items lost in transit when returned via unregistered mail.

Retail Partner Purchases 

If your item was purchased through one of our retail partners, please contact the store where the item was originally purchased. Our retail partners manage their own return, exchange and replacement policies.

These stores are independent retail businesses and are not owned or operated by us.

Once you have contacted the store, they will liaise directly with us regarding any credit, replacement or product assessment where required.

We recommend retaining your proof of purchase, as the retailer may request this when assessing your enquiry.

If you are unsure where the item was purchased or require assistance locating the store’s contact details, please contact our customer service team and we will be happy to help. retail@rigonheadwear.com.au

To start a return, please fill in the form that was sent in your delivery or fill in this form

Evoke Returns Form

Please note that returns will need to be sent to the following address:

7/13 Enterprise Close, West Gosford, NSW 2259 

You can always contact us for any return question at retail@rigonheadwear.com.au.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retail@rigonheadwear.com.au

Exchanges
We do not currently exchange, we offer refund only. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon delivery as we require that you contact us within 5 days of receiving the item. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work with you to quickly resolve it. 

Additional non-returnable items:
Gift cards

Hat Warranty

Coverage: We guarantee your hat to be free from manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase. Any defect should be reported as soon as reasonably possible after it is noticed.

• What’s Covered:
o Loose stitching or seams
o Faulty hatband or sweatband attachment
o Defects in shaping caused during production
o Faulty trims or attachments due to manufacturing defects

• What’s Not Covered:
o Normal wear and tear
o Damage caused by water, excessive heat, or improper storage
o Accidental damage (crushing, staining, tearing, etc.)
o Alterations or modifications made after purchase
o Issues relating to fit, comfort or personal preference
o Natural variations in colour, texture or weave in materials such as wool felt, raffia or straw

• Proof of Purchase: A valid proof of purchase is required for all warranty claims.

• Where to Make a Claim: If the product was purchased through one of our authorised retailers and it is defective, please contact the original place of purchase first. Our retail partners are independent businesses and manage their own return policies. They will liaise with us directly where required. If product was purchased from our online store please contact us retail@rigonheadwear.com.au

• Remedy: If a defect covered under warranty occurs, we will repair or replace the hat (at our discretion) at no cost to you.

Note: Proper care and handling (outlined in the care instructions) are essential to maintain warranty coverage.